Q: How long will it take me to get my order?
A: First thing's first: we are not Amazon. Get over it...
That being said. we will do our best to get your order to you ASAP, but don't email us in all caps, screaming virtually that it's been 3 days and you still don't have the $3.99 decal you purchased. (Wow. Big spender over here, guys.) A good rule of thumb is: don't email something you wouldn't say to our faces if you showed up at an expo. Calm down, keyboard warrior. Your package will get to you.
Some things you should know:
1. Most orders purchased on www.ChasinTail.com will be shipped via USPS unless otherwise selected by the customer (that's you, Chief) at checkout. Most in-house order fulfillment is completed Monday-Thursday. HOWEVER, we are people and we need days off too, so don't bitch if your new favorite tee isn't in your hands in 2 days. We get that you're excited, but calm down. Jesus.
2. Some items in our online catalog are not fulfilled in-house. That means we have some other company doing our jobs because we would much rather be making money remotely off online sales while on a beach somewhere with a hot latina rubbing oil all over our bodies. So we dropship. Sue us... Okay don't. Just know that order fulfillment for these items can be anywhere from 1-5 business days. Again: practice patience, Cupcake.
3. Chasin’ Tail does NOT ship on Saturday or Sunday. We're busy with other stuff. Like getting wasted and subsequently praying for forgiveness and shit. (Dear 5lb 9oz baby Jesus...)
Q: I didn't get any tracking info for my decal order. WTF?!
A: Congratulations, you bought the cheapest thing on our website. You are truly a baller...
Decals do not always receive tracking information. Standard shipping times for decals are 3-5 business days. If you received a confirmation email that your order was shipped and still do not have it after 5 business days, you may actually have a valid reason to contact us, so here you go: firstname.lastname@example.org
Q: It's been 10 business days since the item shipped and I still don't have it.
A: Did you check your tracking number? It was emailed to you. Check that first. Don't worry. We'll wait.
Also, we are not God. We do not have a hand in everything. Once our items leave the facility, that's it. We've done our job. We aren't responsible if the USPS/UPS/Some-random-carrier-you-chose-at-checkout lost or delayed your items. Package insurance is an option offered to the customer at checkout. Ask yourself this question: Was I a cheapass?
If your order has not arrived within 10 business days, contact email@example.com to begin a claim. We'll do what we can but make no promises. This is a business, not a charity.
Q: I input the wrong address when checking out and it says my order has been shipped. Now what?
A: Well no one said you had to be intelligent to buy our tees; just that you have a good sense of humor.
The customer is responsible for providing the correct shipping address at the time of checkout. Chasin' Tail is not responsible for any items delivered to the wrong address due to customer error.
Items unable to be delivered due to customer error will be returned to Chasin' Tail and will be re-sent to the customer. Additional shipping charges incurred will be billed to the customer.
We aren't your mama. You make a mistake, you pay for it. We make a mistake, we pay for it. That's how this works.
Q: I chose the wrong product or size. Now what?
A: Remember that whole intelligent thing we just talked about? . . .
The customer (that's you, Boss) is responsible for selecting the appropriate size & product they desire. In the event the customer selected & received the incorrect size or product due to their error, the customer is responsible for return shipping. The order will be cancelled and the customer given a credit (for the amount of the original item, minus shipping) to place a new order with the item they originally meant to purchase.
If the customer chooses not to re-order, a refund will be issued, minus a restocking fee.
Q: I didn't see any options for a different size so I chose the available size and sent a note... Was that wrong?
A: Yes. Very wrong. We obviously don't offer any more sizes in that item (note the word "closeout" in its title).
If the option to select a product in a certain size is unavailable it means the product is out of stock or closeout. They will not be reordered. The descriptions states "no additional sizes available."
Hope that we catch your mistake in time. Otherwise, you'll be getting the wrong size and paying a shipping & restocking fee to have it sent back. Color inside the lines next time.
RETURN POLICY - NOVELTY TEES ONLY
At this time, we do not accept returns on any novelty tees for any reason. This is because we do not hold inventory for those items as they are made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submit your order. Your order information is automatically submitted to our production facility, however, if you contact us within the specified time frame, we may be able to adjust your order. If your order is fulfilled before changes can be made, you will have to place a secondary order at your own expense for the correct size. If you email us about it, we may take pity on you and offer up a code for a small percentage off . . . maybe. . .
RETURN POLICY - ALL OTHER ITEMS
We have badass products and badass customers. We love you like a fat kid loves cake and we want you to be completely satisfied.
If you are not satisfied with your purchase for any reason, please contact firstname.lastname@example.org.
If you have a valid reason and aren't just bitching for bitching's sake, we'll respond and see about getting you a refund, exchange, or store credit.
If the customer has proof of purchase, items can be returned for a complete refund (minus shipping charges).
Returns must be received by our company within 30 days of delivery.
If customer does not have proof of purchase, items can be exchanged or returned for an in-store credit for the amount that the product is selling for at the time of the return.
If your items arrive damaged, please keep all boxes and packing materials and immediately contact customer service at email@example.com further instructions. Photos of the damaged packaging/product will be required. Customer has 48 hours from the time of delivery to contact Chasin’ Tail concerning an item damaged in transit.
If your items are defective, please take photos of the damage and send them to firstname.lastname@example.org for further instructions. Customer has 30 days from the time of delivery to claim an item as defective.
Examples of damage that would be considered defective:
- Ink washed out of a t-shirt after first wash
- Apparel label unraveling
- Decal cut/weeded improperly
Examples of damage that would NOT be considered defective:
- Used, worn, or washed merchandise (Nice try, Chief)
- A stain on fabric from customer use (Damn, slob. Tighten up)
- Decal ripped during application (Gotta be smarter than what you're working with)
Returns Shipping Policy
The customer is responsible for all return freight charges. To return or exchange your purchase, please wrap the package securely, and include the invoice you received with the shipment. Please indicate the reason for the return on the back of the invoice. All returns should be sent using USPS ONLY.
Please allow 2-3 weeks for your return or exchange to be processed. All refunds will be credited to the original purchasing credit card account number.
Send returns via US MAIL ONLY directly to:
P.O. Box 23
Trilby, FL 33593
(It is suggested you email email@example.com prior to sending any packages)
Please note, the following products CANNOT be returned:
- Used, worn, or washed merchandise
- Hats that have been shaped or stretched
- Any product without original tags
- Any custom or special-order items (such as custom-fit decals)
- Novelty made-to-order tees
If you have any questions, please contact us at firstname.lastname@example.org.
Now get out there and chase some tail!